Transparent from brief to delivery
Every job follows the same six stages. You always know where your goods are, what has been paid, and who to call.
01
Intake
You complete a brief through a secure link we send, or our team captures it with you on a call. Product, specification, volume, budget and deadline. If the specification is incomplete we work through it with you, including materials, tolerances, packaging and any Australian standards that apply.
- Free of charge
- No obligation to proceed
- Typically 24 hours to first response
02
Sourcing and quotes
We shortlist manufacturers from our network, verify they can actually produce the item, and negotiate pricing and terms, using anonymous or double-blind quoting where it protects your position. You receive one proposal with comparable options, priced in Australian dollars to your door.
- Business and capability verification
- Sample review
- Landed cost, not just unit price
03
Approval and invoice
You approve the proposal and e-sign the order. We raise a Stripe invoice or payment link for the deposit, then the balance against agreed milestones. Every dollar in and out is tracked on the same job record.
- Written specification sign-off
- Stripe invoice or payment link
- Milestone-based payments
04
Production and quality control
We place the order, monitor the production run, arrange pre-production samples and in-line checks, and complete a pre-shipment inspection to an agreed AQL before anything is dispatched.
- Production updates on a set schedule
- Independent inspection
- Dispatch held if goods fail
05
Freight and customs
We book sea, air or consolidated freight, prepare documentation, handle clearance, duties and compliance, and coordinate the domestic leg through to your site.
- Duty classified before booking
- Clearance and compliance handled
- Domestic delivery coordinated
06
Delivery and reconciliation
Goods are delivered to your warehouse or third-party logistics provider. Final payment is settled and we close the job with a reconciliation covering costs, quantities, inspection results and anything to change on the next run.
- Door delivery
- Final settlement
- Full cost reconciliation
One point of contact
A single account manager owns your order from brief to delivery. You do not chase factories, freight forwarders or brokers, and nothing gets lost between them.
Visibility
What you can see at any point
Order status, current stage, money paid and money outstanding, inspection results and expected delivery date.
Start with a brief
Send the product details you have. We will tell you plainly whether it is worth sourcing overseas and what it should cost.
Get a quote