Call windows, not open-ended availability
Supplier calls are scheduled inside agreed windows. Out-of-hours contact is the exception and is planned rather than assumed, and anyone who covers an early or late call takes the time back.
Our commitments
How We Work
Our work runs across Australian and Asian time zones, which can quietly eat evenings if you let it, so we manage it deliberately.
Remote and flexible, measured on outcomes
The team works remotely on flexible hours. Performance is measured on outcomes and client response times rather than on being visible online.
Leave is genuine leave
Every account is covered by more than one person, so cover is real. We do not expect people to monitor messages while they are off.
Published on purpose
We publish these working norms so candidates know exactly what they are signing up to, and so the team can point at them when a week starts drifting.
Questions about this
If you want the detail behind any of these standards, or you want to raise a concern, get in touch and a person will answer.